Hotel Management Certification Level 3
This is an online program designed to prepare you for a career in the hospitality industry. The curriculum includes hotel-related topics such as operations, human resource management, and financial management. This program makes you a certified hotel manager in just 23 modules. It is ideal for busy people who want to become part of the hospitality industry while mastering the fundamentals of managing a hotel. You will learn how to manage staff and guests, apply marketing strategies, use advanced technology, and more.
You will be provided with an official Joseph Skills Academy Certificate upon completion of the course. You will also be able to add your certificate to your CV, and put it on your profile on LinkedIn.
Module 1 : Introduction to the Industry
Module 2 : Products and Services Offered in the Hospitality Industry
Module 3 : About Hotels
Module 4 : Personal Appearance and Skills
Module 5 : The English Language & Your Local Knowledge
Module 6 : Types of Customers and Relationships
Module 7 : Taking Reservations by Phone and Email
Module 8 : Welcoming Guests and Checking in and Checking Out
Module 9 : The Do’s and Don’ts of Interacting with Guests
Module 10 : Developing your Skills on the Telephone
Module 11 : Payment Methods and Dealing with Foreign Cash
Module 12 : Front Desk Management
Module 13 : Housekeeping and Servicing Rooms
Module 14 : Building and Facility Management
Module 15: Front of House Restaurant and Bar
Module 16: Dealing with Lost & Found and Late Checkouts
Module 17: Hotel Terminology
Module 18: Career Progression
Module 19: Leadership Qualities and Engaging with Staff
Module 20: The Key to Paperwork
Module 21: Dealing with Emergencies
Module 22: Dealing with Costs
Module 23: Marketing your Hotel
We would be happy to answer any question you may have. Our goal is to help you achieve the career goals you want. Call us now to speak to one of our advisors.
Ready to Start?
We believe that everyone has the capacity to learn, no matter where you are or what your background is. Our online courses are designed to give you the knowledge and practical skills necessary to prepare you for your new career. Our programs can be completed 100% online, and from anywhere in the world with a computer and Internet connection. If you need help or consultation please fill the form and we would be happy to get back to you.