Reception Diploma

Reception Skills is a course designed to cover every aspect of being a receptionist. It provides you with the skills needed to communicate clearly and effectively with all types of people, in all situations. You will learn how to make every interaction personal and memorable, including how to deal with telephones. Reception skills is suitable for people who want to work in an office environment as a receptionist.
Laughing African American businesswoman working at an office reception desk

Course Description

It will teach you about all aspects of being a receptionist, from writing customer service messages to interacting with customers online. This course is suitable for those who want to work in an office environment as a receptionist or those who would like to learn more about working in the office environment. Our online course is ideal for students who want to work in a role such as a receptionist or customer services. It can also help you get a job in call centres and other businesses that require strong communication and organisational skills. Successful completion of the course will give you a professional qualification from Joseph Skills Academy.
Course Benefits
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Course Overview

You will be provided with an official Joseph Skills Academy Certificate upon completion of the course. You will also be able to add your certificate to your CV, and put it on your profile on LinkedIn.

Course duration

It is a 10 hours course.

Course outcome

Once you have completed the course, you will acquire the skills and knowledge the will enable you to work as receptionst.

Entry Requirement

No entry requirement.


The pass mark for the test is 70%.

Course Detail

Module 1: The Role of the Receptionist

Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them

Module 3 : The Essentials of Communication

Module 4 : Practice Good Telephone Skills

Module 5 : Sending Formal Messages/Sending Informal Messages

Module 6 : Database Management and Booking/Reservation Procedures

Module 7 : Following Routine Administrative Procedures and Developing Filing Systems

Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace

Module 9 : Confidentiality

Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements

Module 11 : Organisational Skills & Time Management

Module 12 : Effective Business Communication

Module 13 : How Technology is Important in Reception Work

Module 14 : The Importance of Team Work

Module 15: Reception Area Appearance

Module 16: Career Progression / From Receptionist to…

Module 17: To Sum It All Up: Reception Work Explained

Need Help?

We would be happy to answer any question you may have. Our goal is to help you achieve the career goals you want. Call us now to speak to one of our advisors. 

+44 330 0430249

Ready to Start?

We believe that everyone has the capacity to learn, no matter where you are or what your background is. Our online courses are designed to give you the knowledge and practical skills necessary to prepare you for your new career.  Our programs can be completed 100% online, and from anywhere in the world with a computer and Internet connection. If you need help or consultation please fill the form and we would be happy to get back to you.